Terms & Conditions

• A student is only considered enrolled and a slot is only confirmed when full payment is successfully received and reflected in FCESA's system.
• Unsuccessful/failed payments do not reserve slots. FCESA may release the slot without further notice.
• Please check your selected programme duration and start date before payment; successful payment confirms your slot subject to facility and safety requirements.
• FCESA may refuse, pause, or cancel enrolment if:
  • required information is incomplete;
  • eligibility criteria are not met; or
  • there are safety/behaviour concerns that present a risk to the student, other participants, staff, or facility.

3.1 10-week upfront payment

All standard swim programmes are billed 10 weeks upfront (one term/cycle), unless otherwise stated in writing.

3.2 Prorated fees

If the student's Start Date begins after the published term begins (or there are fewer than 10 remaining sessions available), fees will be prorated based on the remaining sessions from the Start Date to the end of the term/cycle.

Bank/processor charges (if any) may still apply and may be non-refundable where a refund is approved (see Section 7).

3.3 Price changes

Fees may be revised with prior notice. New fees apply at the next renewal/term unless otherwise stated.

3.4 Payment methods

Payment may be made only via credit card in the portal. You are responsible for completing payment correctly.

4.1 Programme durations (by programme)

4.2 Holidays & scheduling

Unless FCESA states otherwise, lessons may run through public and school holidays within the published term dates.

4.3 Punctuality

Late arrivals may lead to reduced in-water time. For safety and class flow, coaches will not be able to extend the session.

• Missed classes without approved make-up reasons (Section 6) are forfeited and not refundable.
• If a student is asked to sit out due to visible illness symptoms or safety concerns, the session is generally treated as used unless a make-up is approved under Section 6.

Replacement classes may be permitted only when the notification + proof requirements below are met.

6.1 Eligible reasons (documentation required)

Replacement may be approved for:

• Medical / Injury – Submission of an official medical certificate from a licensed clinic/hospital covering the class date.
• Travel – Submission of verifiable travel documentation showing the student is away on the class date(s) (e.g., flight itinerary/booking confirmation, visa/entry, employer or school letter).
• Exceptional circumstances – At FCESA's discretion with supporting evidence.

6.2 Non-eligible reasons (no make-up)

No make-ups for personal events, parties, playdates, scheduling conflicts, forgetting, minor ailments without MC, or choosing not to attend.

6.3 Notice & submission timeline

• Notify FCESA before the class starts (or within 24 hours after in genuine emergencies).
• Supporting documents must be submitted within 7 calendar days of the missed class. Late submissions may be rejected.

6.4 Limits, booking, and conditions

• Make-ups are subject to availability, safety ratios, and class suitability.
• Make-ups must be pre-booked and confirmed by FCESA (no walk-ins).
• Make-ups may be offered at different day/time/venue/instructor from the original booking.
• Make-ups must be used within the same term/cycle, unless FCESA issues with a stated expiry.
• Make-ups will not be processed if there is an outstanding balance.

6.5 No-show for a confirmed make-up

A no-show for a confirmed make-up is forfeited and treated as used.

7.1 Cancellation by FCESA

If FCESA cancels a class (e.g., coach illness, pool closure, facility repair, water quality, safety restrictions), FCESA will provide a make-up or another reasonable alternative.

7.2 Cancellation/withdrawal by you

No refunds for withdrawals/cancellations initiated by you after the term has commenced, except where mandated by law or explicitly approved by FCESA under Section 7.3.

7.3 Exceptional cases (discretionary)

In exceptional cases (e.g., long-term medical supported by MC; relocation out of country), FCESA may issue a credit note or approve a partial prorated refund at our discretion. Approved refunds may exclude administration and payment processing costs.

• Coaches may change for operational reasons.
• Student progression/level is determined by termly assessment.
• Where a level change results in a different fee band, FCESA may apply a fair pro-rate approach for remaining sessions.

• You must disclose any medical conditions that may affect safe participation (e.g., asthma, epilepsy, heart conditions, allergies, behavioural concerns, learning needs).
• Do not attend if the student is unwell (fever, contagious illness, vomiting/diarrhoea, open wounds).
• You confirm the student is medically fit for aquatic activities and accept that swimming carries inherent risks (see Annex A).

10.1 Mandatory compliance with FCESA + Facility Management/Owners' rules

You and the student must follow all FCESA safety rules and coaching instructions at all times.

You and the student must also follow all rules, regulations, and instructions imposed by the facility management and/or owners (including lifeguards and venue staff). This includes (where applicable):

• pool admission controls and capacity limits;
• attire/shower/hygiene requirements;
• lane allocation and pool movement rules;
• spectator/waiting area restrictions;
• photography/video restrictions;
• emergency procedures and safety directives.

If facility management/owners require a rule change on short notice, FCESA will implement it immediately for safety and compliance.

10.2 Removal for safety / non-compliance

FCESA may refuse participation, remove a student from the pool, or suspend services if behaviour is unsafe or non-compliant. No refund is payable for removal due to non-compliance, misconduct, or safety risk.

10.3 Parent/guardian supervision

Parents/guardians are responsible for minors outside lesson time and in all non-coaching areas (changing rooms, showers, waiting areas), subject to venue rules.

10.4 Attending and Leaving the Facility

• Children 10 years and over with consent from the parent or guardian are allowed to attend or leave the facility alone.
• Children 8 and 9 years must attend and leave the facility with a parent or guardian, but the parent or guardian may leave the facility, informing the coach of their location during the session.
• Children 7 years and under must always have a parent or guardian present within the facility.
• Please ensure an FCESA coach is present at the venue before leaving your child.

10.5 Collection

All participants should be collected from the pool area.

10.6 Child Safeguarding

All members of staff must follow and adhere to the UAE Child Protection guidelines. View UAE Child Protection Guidelines

10.7 Dress code

Please send your child in appropriate clothing – Swimming costume, FCESA Swim Cap and goggles.

• No photography/video recording during lessons unless FCESA gives written permission.
• FCESA may take photos/videos for coaching feedback and marketing. You consent unless you opt out in writing.
• FCESA does not sell images to third parties and will handle them per applicable privacy requirements.

• Swimming/aquatic activities carry inherent risks.
• To the maximum extent permitted by law, FCESA is not responsible for injury, loss, damage, illness, or death arising from participation except to the extent caused by FCESA's proven negligence where such liability cannot be excluded by law.
• Annex A (Indemnity / Release & Waiver Form) forms part of these T&Cs and must be accepted/signed.

FCESA collects and uses personal data for enrolment, safeguarding, payments, scheduling, communications, and programme delivery, in accordance with FCESA's Privacy Notice.

These T&Cs are governed by the laws of Dubai/UAE and disputes will be subjected to the courts of Dubai/UAE, unless mandatory law provides otherwise.