Frequently Asked Questions
Find answers to common questions about our programmes, booking, and more.
What age can my child start swimming lessons?
We offer programmes for toddlers as young as 2 years old. Our Toddlers Weekly Swimming Programme is specifically designed for children aged 2-4 to build water confidence in a safe, fun environment.
How do I book a class?
You can book a class through our online booking portal. Simply select your preferred programme, choose an available time slot, and complete the registration process.
What should my child bring to swimming lessons?
Please bring swimwear, a towel, goggles (optional but recommended), and a swim cap. For toddlers under potty training, swim diapers are required.
Are your coaches certified?
Yes, all our coaches are professionally certified with recognized swimming instructor qualifications. They undergo regular training to maintain the highest standards of teaching.
What is your cancellation policy?
Please read our terms and conditions carefully before you confirm payment. They explain our cancellation policy in detail. If you have any questions after reading them, please contact us.
Do you offer trial classes?
Yes, we offer trial classes for new students. Contact us to arrange a trial session and experience our teaching methodology firsthand.
How many students are in each class?
Class sizes vary by programme. Our private lessons are one-on-one, while group classes typically have a maximum of 4-6 students to ensure personalized attention.
What payment methods do you accept?
We accept only credit card payments through our secure booking portal.